-Lead the implementation of departmental mission, values, goals and policies; demonstrate behaviours to represent and promote these and act as a catalyst in change management. -To plan, develop and manage the annual training programme based on defined Lea

-Lead the implementation of departmental mission, values, goals and
policies; demonstrate behaviours to represent and promote these and act
as a catalyst in change management.
-To plan, develop and manage the annual training programme based on
defined Learning and Development strategies and negotiate priorities
with business managers based on resources, budgets and timeframes
available to implement business critical operating plans. To plan and
manage projects in adherence with the Quality and Standards
-Learning Solutions and Organisational Development
Manage business learning and performance needs and ensure high levels of
customer satisfaction through innovative solutions that adhere to the
ADDIE cycle of training and development and ensure efficient utilisation
of technology and resources. Diagnose learning and performance gaps,
recommend, design, develop and deliver solutions and evaluate business
impact, consistently achieving excellent customer satisfaction at all
levels and meeting agreed KPIs.
-Internally verify and quality assure the work within the team, ensuring all work assignments and
team processes adhere to the Quality and Standards Framework. Manage and
monitor evidence for the achievement of the Quality and Standards
Framework in preparation for internal and external audit and to
recommend continual process improvements.
-Actively partner with team members to identify and review performance
objectives, competencies and development plans, manage performance and
promote self-directed learning in order to sustain a high calibre team.

Finance: Cost Management and Revenue Generation
Prepare and manage budget plans, while exercising cost control and
promoting efficiency. In line with the Corporate Training and
Development revenue generation strategy, support business development
through provision of professional expertise and products.
-Manage collaborative relationships with EAC managers, business line
managers, joint ventures and external entities by understanding their
interests and business impact, providing consultancy in order to drive
consistent and effective training and development services whilst
safeguarding the interests of the Emirates Group.
ROLE-SPECIFIC ACCOUNTABILITIES FOR COMMERCIAL AND OPERATIONAL L&D MANAGER
Operational and Commercial Project Portfolio Management
Lead and manage a portfolio of projects that help deliver business
benefits of strategic importance to assigned Operational and Commercial
departments in Dubai and across the global network:
Emirates Commercial Operations, dnata Travel, EmQuest and Destination & Leisure Management
Emirates and dnata Airport Services
Emirates SkyCargo and dnata Cargo
Ground Operations
Identify and prioritise all L&D requirements of the above areas,
map key stakeholders and resources, manage programme-level risks for
multiple projects and manage overall implementation of solutions to
deliver return on customer expectations.
Operational and Commercial Business Intelligence
Integrate intelligence pertaining to air transport industry, emerging
trends and international regulations and policies of national and
international bodies and evaluate the impact on Emirates Group
Operational and Commercial departments in Dubai and across the global
network as listed above. Provide strategic level input to people
development initiatives, align L&D solutions and develop and
implement change programmes to keep the operation at the leading edge.
Executive coaching
Executive coaching partnerships with business leaders to reach a
specific goal in their professional development. The specific areas of
coaching may include interpersonal and professional communication,
performance management, organizational effectiveness, developing
executive presence, enhancing strategic thinking, dealing effectively
with conflict, and building an effective team within an organization.

Emirates Airline & Group