Admin
Admin
عدد المساهمات : 7727
نقاط : 27427
السٌّمعَة : 1
تاريخ التسجيل : 28/09/2012
 | | موضوع: Junior Support Engineer الإثنين أبريل 15, 2013 11:00 pm | |
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Junior Support Engineer
Provides technical support and periodic preventive maintenance
activities related to point of Sales systems products (mainly POS
hardware) located at customer sites (Hotels & Restaurants across
Egypt). •Troubleshoots, Supports & Repairs POS hardware at customer
sites. •Performs periodic preventive maintenance fulfilling the agreed
maintenance plan or assignments. •Ensure that all performed support and
maintenance activities are done within timeframe outlined in Service
Level Agreement &/or according to ACT’s service desk procedures time
frame. •Provides a prompt update to all support management systems,
like: FC Client, CRM,.., etc. •Assists to ACT-POS workshop team in
repairing defective hardware when needed.
•Responsible for maintaining the highest quality Service Delivery,
providing problem solving and troubleshooting while maximizing customer
satisfaction. •Acts as an Assistant &/or Backup for team members
regarding any pending issues, calls &/or assignments. •Maintain and
apply all work related procedures and documentation. •Ensures self
development in POS products software according to the agreed development
plan. •Continuously provide management with timely feedback and reports
that includes but not limited to analysis of work progress in addition
to suggestions for improvement and further development. •Determines
critical issues, potential hardware &/or corruption problems
appropriately and performs appropriate escalation, when needed.
Qualifications
•a Bachelor degree of engineering (Communication, Electronics or
Computer Science). •Fresh Graduate or 1 year experience in a similar or
related field. •Good command of English language. •Experience in dealing
with Oracle (PL/SQL, Forms, Reports builder), Crystal reports, Windows
2003 Server. •Very good knowledge of hardware repair, circuit diagrams,
PC & servers support. •Proficient in current Windows Server and
Desktop Operating Systems •Greater Cairo resident is preferable.
•Ability to travel inside Egypt as well as oversees whenever required by
business needs. •Very good communication skills with a friendly
customer oriented manner. •Very Good Time management, Presentation,
negotiation, analytical & Problem Solving Skills. •Ability to work
under pressure and meet deadlines while handling multi tasks at a time.
•Availability for any emergency Situations 24/7 including readiness to
travel inside Egypt.
Gender: Male
Education:Engineering
Experience:1 – 2 Years.
Salary (L.E.): Negotiable
Job Contact E-mail
HR@act-eg.com
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